Terms & Conditions

Last updated: February 07, 2024

Introduction

FLOW WITH ME PTE. LTD. trading as Flow with Mira (“we,” “our,” “us,” “the Company”) provides online pilates instruction and related services through our website (www.flowwithmira.com) and mobile applications (collectively, the “Service”). These Terms and Conditions (“Terms”) govern your access to and use of the Service.

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1.1 Age Requirement

You must be over 18 years of age to use the Service. If you are under 18, you may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Definitions

Account: Your registered account with Flow with Mira
Content: All materials available through the Service, including but not limited to videos, text, graphics, images, and interactive features
Gift Subscription: A subscription purchased as a gift for another user
Subscription: Your paid access to our Service
Website: www.flowwithmira.com and associated domains

3. Health and Safety

3.1 Medical Clearance

You must obtain clearance from a qualified medical professional before beginning any exercise program through our Service. This is particularly important if you:

Are pregnant or postpartum
Have existing health conditions
Have any injuries
Have been inactive for an extended period
Are over 40 years old

3.2 Risk Acknowledgment

You acknowledge that:

Exercise carries inherent risks
You participate in all activities at your own risk
We are not liable for any injuries or health conditions resulting from using our Service
You will discontinue exercise and seek medical attention if you experience unusual discomfort

4. Equipment Requirements

4.1 Required Equipment

Different classes may require specific equipment:

Pilates mat
Pilates ring
Exercise ball
Foam roller
Pilates Reformer

4.2 Equipment Safety

You are responsible for:

Maintaining your equipment in safe condition
Using equipment as intended
Checking equipment before each use
Following all manufacturer guidelines

5. Instructor Qualifications

Our lead instructor, Mira, is certified through BASI Pilates. While we maintain high standards:

Online instruction differs from in-person training
Modifications may not suit all participants
You are responsible for working within your capabilities

6. Subscriptions

6.1 Subscription Options

We may offer:

Daily access
Weekly access
Monthly access
Annual access

6.2 Gift Subscriptions

Gift subscriptions can be purchased for other users
Gift subscriptions are non-refundable
Gift recipients must create accounts and accept these Terms
Gift subscriptions activate upon redemption
Gift subscriptions do not auto-renew

6.3 Pricing and Payment

All prices are in USD
Prices may vary by region or subscription length
We accept major credit cards and selected digital payments
Prices exclude applicable taxes
Taxes are calculated based on your location

6.4 Auto-Renewal

Regular subscriptions automatically renew
Renewal occurs at the then-current rate
You may cancel renewal through your account settings
Cancellation takes effect at period end

7. Free Trial

7.1 Trial Offer

We may offer free trials for new subscribers
Trial length will be specified at time of offer
One trial per user
Credit card or payment information may be required to start trial

7.2 Trial Conversion

Trial automatically converts to paid subscription unless cancelled
Cancellation must be made before trial end date
No charges during trial period
Conversion rate will be clearly displayed before trial starts

7.3 Trial Restrictions

We reserve the right to modify or withdraw trials
Trial eligibility determined at our discretion
Previous subscribers may not be eligible
Trials cannot be combined with other offers

8. Platform-Specific Terms

8.1 Apple App Store Terms

When accessing our Service through Apple’s App Store:

These Terms are between you and Flow with Mira, not Apple
Apple has no responsibility for:
- The Service or its content
- Addressing claims about the Service
- Product warranties or claims
- Intellectual property violations
Apple is a third-party beneficiary of these Terms
You warrant that you are not in a country under U.S. embargo
You must comply with App Store Terms of Service

8.2 Google Play Store Terms

When accessing our Service through Google Play:

Google’s payment processing terms apply to in-app purchases
Refunds for in-app purchases follow Google Play policies
You must comply with Google Play Terms of Service
Subscription management follows Google Play guidelines
Updates may be required to maintain compatibility

8.3 In-App Purchases

In-app purchases are processed by respective platform providers
Platform payment terms and conditions apply
Refunds must be requested through the relevant platform
Prices displayed include platform fees
Receipt of purchase is provided via platform
Purchase restoration available through platform mechanisms

9. Copyright Protection

9.1 Singapore Copyright Notice

Under Singapore’s Copyright Act 2021:

We respect intellectual property rights
Unauthorized copying or distribution is prohibited
Infringement may result in civil and criminal penalties

9.2 Copyright Infringement Claims

To report copyright infringement:

Send written notice to [email protected] including:
- Your contact information
- Description of copyrighted work
- Description of infringing material
- Statement of good faith belief
- Statement of accuracy under penalty of perjury
- Your physical or electronic signature

9.3 Counter-Notice Procedure

If material is removed due to copyright claim:

You may submit counter-notice including:
- Your contact information
- Identification of removed material
- Statement of good faith belief
- Consent to Singapore jurisdiction
- Your physical or electronic signature

9.4 Repeat Infringement

Accounts of repeat infringers will be terminated
We maintain and enforce a repeat infringer policy
Account termination is at our sole discretion

10. Intellectual Property

10.1 Ownership

All Service content and materials are owned by FLOW WITH ME PTE. LTD. or its licensors.

10.2 Trademarks

“Flow with Mira” and related marks are our trademarks.

11. Liability and Disclaimers

11.1 Limitation of Liability

Our liability is limited to the amount paid for your subscription or USD 100, whichever is greater.

11.2 Warranty Disclaimer

The Service is provided “as is” without warranties of any kind.

12. Governing Law

12.1 Jurisdiction

These Terms are governed by Singapore law.

12.2 Dispute Resolution

Disputes will be resolved through:

Good faith negotiation
Mediation in Singapore
Singapore courts if mediation fails

13. Changes to Terms

We may modify these Terms at any time by:

Posting updates on our website
Notifying you via email
Providing in-app notifications

14. Contact Information

For questions about these Terms: Email: [email protected]

15. Termination

We may terminate or suspend your account for violations of these Terms.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

17. Platform Requirements

17.1 iOS Requirements

iOS 14.0 or later
Compatible with iPhone, iPad, and iPod touch
Minimum 2GB free storage space
Stable internet connection (minimum 5Mbps)

17.2 Android Requirements

Android 8.0 or later
ARMv7 processor with vector FPU
OpenGL ES 2.0 or later
Minimum 2GB free storage space
Stable internet connection (minimum 5Mbps)

17.3 Service Access

Requires active subscription or trial
Account verification required
Two-factor authentication may be required
Device limit may apply per account